Who is Vision Flair?

Vision Flair is Sophie’s solo project on handmade bracelets. All bracelets are made, packed and will be dispatched from my studio in Sydney via Australia Express Post.

How long does it take to process my orders?

Dispatching:
1-2 business days;

Delivery:
Metro Areas: 1 business day;
Other Regions: 2-4 business days.

Why has the price been changed?

The production of natural stones are restrained by multiple factors, and they will all have effects on cost and availability. Accordingly, the price and availability will be adjusted from time to time to reflect my cost change.

What is your refund and exchange policy?

Under Consumer Law, a business is not required to offer refund or exchange if customers changed their mind. However, my store will still offer 14 days period. For more details, please visit Refund, Returns and Exchange Policy page.

Do you offer waist size customisation service?

Unfortunately waist size customisation is not offered in my store.

How to delete my registered account?

Simply email me at customer@visionflair.com.au and I will remove the account information from the database.

What is your opinion on crystal’s spiritual meaning?

I understand there are different perspectives. However, please understand that I am just a bracelet seller, and I am not in the position to make a judgement on this, nor do my opinions more important than others.

Why am I experiencing discomfort after wearing bracelets?

Some people might experience discomfort when they wear crystals, especially when it is the first time. Common symptoms might include:

• A burning sensation where it touches the skin;
• Sudden nausea, dizziness, headache, anxiety or negative emotions for no reason;
• A sudden pain in the body;
• Nightmares when sleeping with them.

Which are normal, and the symptoms will usually go away in 1-2 weeks.

Wearing crystals or put them near your head during your sleep is not suggested.

If the symptoms persist, it is always a good idea to take it off and see whether you get better. Otherwise, you might want to seek medical opinions from the doctors instead.